Jerry's Artarama
http://www.jerrysartarama.com
Great prices, slow customer service. Jerry’s has some very good deals on a variety of art supplies. Overall, I’ve been pleased with just a few bumps along the customer service response road.
As long as you do your ordering online and don’t need to call in, Jerry’s is a great place to get your art supplies. However, if you have a problem with any of your orders, you can only leave a message that will be returned at their earliest convenience (for me that was two days later). If you want to place an order over the phone, expect to wait in a call queue 10-15 minutes. Hence, as long as things go smoothly with your online orders, you’ll be fine.
On April 18th I ordered a case of foam board and 12 large mat boards. On about the 23rd the case with the foam board arrived damaged. Several tears and holes in the box as shown below:
The box was obviously damaged in shipping and four pieces of foamboard on that side were grossly punctured and unusable. A few days later the matboard arrived also damaged. UPS said I had to contact Jerry’s to initiate a damaged merchandise claim.
I called customer service the day the first box arrived damaged. When you call customer service, the only option they give you is to leave a voicemail message. Two days later, a representative called and left me a message as I was not in my office. I spent the next five days calling her and leaving messages.
On the fifth day the representative called me back and we were able to reach a solution that we were both happy with. Needless to say, I wasn’t thrilled about the slow response but I was happy with the final outcome. At least they did what they could to make sure I was satisfied.
If you do shop at Jerry’s, be sure to sign up for their promotions as they do have several good promotions (like 10 percent off coupons) each month.
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